Body Lotion

LOVE IT or your Money Back guarantee applies to all Cloud Nine Brands. We love them so much, we know you will too! Please reach out if you have any problems with your order or head into any of our locations.

Everything Else: We want you to be happy! Contact us at webstore@cloudninepajamas.com to start a return. Damaged or defective items can be evaluated and exchanged or refunded. Final sale items include underwear, boxers, custom products, personal care goods + gift cards. Refunds will be issued to the original payment method. Items shipped to the USA are Final Sale.

Shipping

Free Standard Shipping on orders over CAD$150

Standard Flat Rate shipping of CAD$15 for all orders under CAD$150. Free Pickup Available at our Edmonton, Alberta (High Street, Windermere or St. Albert) area boutiques.

Delivery

Estimated Processing time is 2-4 Business days. Estimated delivery date will vary dependant on your location. For in-store pick up, you will receive a call or email when your order is ready.

Our online purchases may be pulled from one of our 3 brick & mortar locations (Edmonton/St.Albert) so some items will require 24 hours to confirm the status & condition of your purchase.

We do our best to keep the website's inventory updated at all times, but item availability is NOT guaranteed. If an item you've purchased is found to be sold out, you will be notified via email with alternative item options or you will be refunded as per your initial payment method. "Only X Left" stock indicators on some products are approximate and NOT ALWAYS exact.